Resolved -
The incident has been resolved, and all systems are back to operational status. We apologize for the disruption and are conducting a review to prevent the issue from happening again.
Feb 25, 11:22 PST
Monitoring -
The application is back online, and our monitoring shows performance metrics have returned to normal levels. We are continuing to monitor the situation.
Feb 25, 11:10 PST
Update -
We are continuing to work on a fix for this issue.
Feb 25, 11:02 PST
Identified -
The team identified a recent change that caused performance degradation. We have rolled back to a previous deployment and are seeing recovery.
Feb 25, 10:58 PST
Update -
We have identified the cause of the issue and are in the process of reverting the change.
Feb 25, 10:48 PST
Investigating -
Our monitoring picked up slowness in the Omni App with error messages in some cases. We are investigating and working on mitigation.
Feb 25, 10:44 PST