Resolved -
This incident is now resolved. In certain configurations combined with a very large number of model extensions it was possible to issue a query to the internal database that exhausted resources. Our mitigation is stable and a permanent fix is in development.
Dec 4, 09:12 PST
Update -
We are continuing to monitor for any further issues.
Dec 4, 05:47 PST
Update -
We have mitigated the issues for now and the app has stabilised with some continued slowness still expected.
We are continuing to look into the root cause to identify a permanent fix.
Dec 4, 03:51 PST
Update -
We are still monitoring the results of the fix. Requests to our internal CPU continue to be high and we are working on bringing it down
Dec 4, 02:29 PST
Monitoring -
A fix has been implemented and we're monitoring the results
Dec 4, 01:40 PST
Update -
We are continuing to investigate the root cause of the issue
Dec 4, 01:34 PST
Investigating -
We are aware of an internal error affecting access to Omni and are currently investigating
Dec 4, 01:15 PST